Top quality

Our commitment to continually increasing the quality of our service and the satisfaction of our customers are essential elements of our company's culture and values and are a fundamental aspect of our business processes and systems.
All administrative, commercial, logistic and production processes, as well as the design, are also subject to an internal Quality Management System, according to the following regulations (certificates can be downloaded at the bottom of the page):
  • UNI EN ISO 9001: 2015 Quality Management System - Requirements
  • UNI CEI EN ISO 13485: 2016 Medical devices - Management systems for quality - Requirements for regulatory purposes
  • UNI EN ISO 14001: 2015 Environmental management systems - Requirements and guidance for use
Mediberg has drawn up its own Quality and Environmental Policy (downloadable at the bottom of the page), which it shares with its Stakeholders.
In addition to system certifications, Mediberg has a certified system for the CE marking of its medical devices. and has had an in-house design department since 1998.
Mediberg, equipped with an internal Technical Department, is therefore able to design, manufacture and place on the European market even complex medical devices, such as procedure packs containing class III medical devices: this has allowed Mediberg to be certified under Annex II according to Directive 93/42/EEC.
Mediberg applies the concept of Total Quality, which foresees active and proactive involvement of all employees in order to achieve and improve the company's objectives. The quality system is based on the following guiding values:
  • Customer satisfaction. Customer satisfaction is determined by customer expectations and the quality of the product as perceived by the customer. Therefore, it is not considered an absolute but a relative concept, as Mediberg is constantly being compared with competitors. Moreover, Mediberg is aware that quality is not a static quantity. Customers tend to get used to the quality on offer, turning a point of excellence into a standard over time.
  • Corporate culture. All Mediberg staff know that achieving overall customer satisfaction is the minimum starting point of every working day.
    Mediberg has created a pleasant, welcoming and rewarding workplace for its collaborators and places particular emphasis on human relations. This choice was made in order to create a positive environment and encourage teamwork, where everyone can give their best every day and be proactive and receptive, encouraging the continuous improvement processes necessary to offer high-quality products and services.  
    Mediberg is aware that you should never feel like you have arrived, but that every day you have to ask yourself “How can I improve this product or service?”. This is why the culture of change is fostered and encouraged by listening to and rewarding employees who contribute to the improvement process with innovative ideas and solutions.
  • Internal customer satisfaction. Mediberg is aware that every activity undertaken goes through an internal process made up of various steps, where the same customer/supplier relationship is created between the various departments. For this reason, Mediberg constantly monitors and improves internal processes to make sure they are always smooth so that each employee can work optimally and can make an essential contribution to customer satisfaction.
  • Resource flexibility. This is closely linked to the focus on continuous improvement of Mediberg's business processes. Only by removing organisational rigidities can the company make the changes needed to improve production processes (culture of change).
  • Feedback. In its top quality system, Mediberg is attentive to the feedback from external and internal customers. They make it possible to check whether the actions taken actually lead to an improvement in quality, processes and the company system.
  • Continuous improvement. For Mediberg, top quality is the quest to improve the company system and processes. Mediberg sees quality as a determining factor of its success or failure on the market, like other traditional marketing factors.
Through these values, Mediberg is able to achieve and maintain total customer satisfaction, considered not as a static reality but as a dynamic subject to compare itself with in order to meet increasingly higher standards.